How to request a return for an eligible Shanicella order.
Last updated: September 23, 2026
Return requests may be made for products that are unused, unopened and still have their original seal and packaging. Opened or used products are not eligible unless applicable law requires otherwise.
Email contact@shanicella.com with your order number and reason. Please wait for return instructions before mailing an item.
The customer is responsible for return shipping costs.
After an approved return is received and inspected, any approved refund will be sent to the original payment method. Your payment provider may need additional time to post it.
For a cancellation request, contact us as soon as possible. We will confirm whether the order can be stopped before fulfillment or dispatch. Shipped orders follow the return process above.
contact@shanicella.com · +1 (601) 283-1746
